All of Club Nautique de Mexico’s bareboat yachts are brand new, so we doubt you’ll have any problems on your charter vacation. But, as they say, “Ship happens!”
So if it does, we’ll do our very best to have you underway and enjoying Mexico’s beautiful Pacific Coast in no time. If we’re unable to get you underway within four business hours (0800 – 1700 hours, 7 days a week) of being notified, we’ll compensate you for your lost charter time if your equipment malfunction relates to the seaworthiness of your yacht including: sails, spars, standing and running rigging, engine and its electric system, alternator, batteries, and windlass.
To receive service under this Performance Guarantee you must do the following:
- Contact the base as soon as possible and describe the problem.
- Be within Banderas Bay anchored or in a marina.
- If cruising outside of Banderas Bay, bring your yacht to a marina within the approved navigation limits. A 24-hour guarantee applies in this case.
- Have the skipper/charterer request compensation with the Base Manager at the end of the charter.
While we will attempt to correct your equipment failure as soon as possible if requested, the Performance Guarantee does not apply to the following equipment: air conditioning, autopilot, bow thruster, dinghy, electronics, electric winches, generator, joystick control, outboard motor, refrigeration, or other equipment which doesn’t affect the seaworthiness of the yacht. The Performance Guarantee does not cover damage caused by charterer negligence, including but not limited to: jammed in-mast furling, fouled anchors, clogged heads, and fouled propellers.
If we are unable to effect repairs within the 4 hour or 24 hour grace period, compensation will be in the form of the Charterer’s choice of extending the current charter (if available) or credit towards a future charter. The compensation is based on the lost charter time from 0800 – 1700 hours each day after deducting the 4 hour or 24 hour grace period. For example, if your base charter fee (exclusive of options) is $5,000 for 7 days, the hourly rate of compensation would be: $5,000 / 7 (days) / 9 (business hours per day) = $79.37.